A Workplace Communication Blunder to Avoid

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How to Deal with Griping Co-Workers

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The Art of Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. The way to become a better listener is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent.

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Managing Conflict and Confrontation

Learn how to build successful relationships that result in increased trust, harmony, and teamwork.

Stopping conflict before it starts is critical to success. Today’s workers are faced
with greater challenges than ever before. Different points of view, coupled with
high levels of stress can lead to anger, conflict, and confrontation between people. The heavy cost inflicted on organizations due to low morale, lack of cooperation, and poor productivity can be destructive to your organization.

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